Support centre
Once registered, you can reach support via the email address listed in the footer on every page. Please include your registered email and a detailed description of your issue (screenshots are helpful). For dashboard or data issues, specify the assets, views, and relevant dates for efficient assistance.
For inquiries about deposits or brokerage handled by external providers, please note that Aurora Capital neither holds cryptocurrencies nor executes trades. For services offered through third-party integrations such as payment processors or exchange APIs, we direct you to the relevant contacts clarifying each party’s responsibilities.
Support covers account access, dashboard functionality, data explanations, affiliate programme setup, content questions, and site navigation. We do not offer personalised investment advice, price forecasts, guaranteed profits, or tax guidance. Please consult qualified professionals for these matters.
Ways to contact us
Response times vary depending on volume and issue complexity. For urgent access issues (e.g., login problems), please include "account access" in your email subject to prioritise your case. Never send passwords, seed phrases, private keys, or one-time codes to any address claiming to represent Aurora Capital—official support will never request these.
Prefer step-by-step assistance? Return to the homepage, complete registration, and follow onboarding instructions. Meanwhile, the About page explains our platform, and the FAQ answers typical setup, data, and affiliate questions.
Be cautious of impersonation attempts. Fraudsters may misuse Aurora Capital branding and terms in deceptive communications. Always verify sender email domains, check links before clicking, and confirm unusual requests by contacting support through the official website—never click suspicious links.
If you see content linked to Aurora Capital promising guaranteed returns, fake endorsements, or unauthorised crypto schemes, please report it to support for investigation. Preserving trust and transparent communication is our priority.
